Eurostar - Customer Service Responses

Copy I crafted for Eurostar whilst working with The Writing Club.

Dear traveller,

If you have used our services over the past few weeks, you might have had an experience that did not live up to your expectations.

A system error may have impacted your journey, effecting the booking process, time on board our trains, alongside a lack of sufficient information provided during disruptions.

We apologise if you were negatively affected by this. We wish to leave you with only positive experiences and high expectations for next time. We will ensure to do all we can to prevent similar circumstances from occurring again.

Response 2:

We would like to apologise for our lack of communication during your travels with us, alongside any issues this may have caused.

Unfortunately, the amount of information available to us was limited in this situation. We had to rely on third parties for updates about when and how services would be able to resume.

We know that clear communication is crucial during points of disruption. Going forward, we promise to provide you with the highest level of communication possible when services are being disrupted.